Terms and Conditions

Terms and Conditions

By placing an order with Reproxmedia, Inc, LLC, you agree to the following terms and conditions:

Payment Terms

– All orders require full payment upon order unless a terms account is active and current. We accept debit cards and ACH payments. All active term accounts require an active bank account on file with ACH authorization. Your bank account may be debited in full via ACH, plus a 1.5% Late Fee, if payment is not received within the agreed payment terms from the original invoice date, plus a 7-day grace period. These fees are only to cover losses sustained by Reproxmedia, Inc, LLC due to delayed payments if there is an overlap between when you have sent your payment and Reproxmedia, Inc, LLC's receipt of funds. If we initiate an ACH debit and we receive a duplicate payment after the ACH is drafted, your check will be promptly returned to your accounts payable department or an address of your choosing. Customers who provide ACH authorization to [Company

Prices

– Prices are subject to change without notice. Prices do not include tax, additional fees, or shipping fees unless specifically listed on your quotation.

Estimates & Quotations

– Prices on all estimates, written or verbal, are subject to change without notice. All estimates are considered educated assumptions of cost and are not guaranteed Quotations. All quotations are based on factual prices (see Accuracy of Specifications Clause), and [Company], LLC will honor our quotes for a minimum of 30 days unless otherwise stated. All accepted and approved quotations are considered a binding contract and a commitment to payment upon accepted terms. Reproxmedia, Inc, LLC reserves the right to refuse at any time creation, printing, or fabrication of any subject matter that we deem inappropriate, offensive, of questionable origin, or illegal.

Accuracy of Specifications

– Quotations are based on the accuracy of specifications provided to us by the customer or your agents. If we discover that there are corrections or modifications required, we will notify the customer immediately. At this time, Reproxmedia, Inc, LLC will determine whether there will be additional costs and how the customer wishes to proceed. We make every effort to quote a job accurately, but in the event of unforeseen circumstances or costs, we will notify the customer if delays will result. Reproxmedia, Inc, LLC assumes no liability for problems that may arise because of content quality, grammatical accuracy, or information given by the customer. Unless otherwise required, the customers' orders will be fulfilled as submitted. All change orders made after the start of production may incur costs at a different rate than the original quote.

Order Cancellation Policy

– Our entire process is incredibly automated. Once your order has been processed and moved to production, we cannot guarantee that it can be changed or canceled. If you need to change or cancel your order, please get in touch with us immediately. One of our support team members will do everything possible to halt your order and allow you to change or cancel it. If portions of the process have already started, we will discuss options with you. All canceled orders require compensation for incurred costs and related obligations at the time of cancellation. The amount will be calculated based on actual costs incurred for both materials and labor and subtracted from the payment amount. We will refund any amount that remains in the form of payment initially received. However, if our costs exceed the deposit amount, you may be obligated to make full payment if no replacement order is executed. There is no cancellation or refund on products in the production queue or already completed; in this case, the full order balance remains due.

Refund/Return Policy & Warranties

– We strive for 100% Customer satisfaction, in doing so, Reproxmedia, Inc, LLC's workmanship and quality follow or exceed the general industry standards, and in addition, Reproxmedia, Inc, LLC warrants that its products meet or exceed industry standards for labor and craftsmanship. All material manufacturer warranties are held by said manufacturers unless in writing provided by Reproxmedia, Inc, LLC. Reproxmedia, Inc, LLC makes no other warranties, and no actions or words of Reproxmedia, Inc, LLC officers, employees, or agents shall constitute a warranty. If you are unhappy with your order or there is an issue with your order, you must report the problem within five business days after the delivery date. Please provide a description of the issue(s) and pictures to support them. We will work with you to maintain customer satisfaction, but will process all requests for refund or replacements at our discretion.

For errors by us:

Suppose there are any errors on our part after the artwork has been approved. In that case, Reproxmedia, Inc will send replacement products with priority shipping at no charge to the customer, *some limitations apply. We may also offer a refund, at our discretion, for the total amount.

Examples of these errors - Defects in the print or materials, improper material selection, etc.

For errors by you:

If errors are noticed in artwork after proof approval, we will work with you to rectify the situation. Our process provides every opportunity to prevent these errors, but we recognize that they still occur, and our ultimate goal is to ensure complete satisfaction.

Examples of these errors - Spelling or Grammatical Errors, Fuzzy or Pixelated Images, Color matching to other companies' prints, etc.

Indemnification

– The customer represents that they have the legal right to produce or reproduce all materials ordered from Reproxmedia, Inc, LLC. If a charge, claim, demand or proceeding is made against Reproxmedia, Inc, LLC based upon illegal and or wrongful acts by the customer or that the product produced or printed at the request of the customer infringes any copyright, patent or other proprietary rights of any person or contains matter that is slanderous, libelous, defamatory or obscene. The customer shall indemnify and hold Reproxmedia, Inc, LLC harmless from and against any loss, damages, costs and expenses arising from or related to the claim including without limitation: (1) defending [Company Name], LLC against any claim (2) paying any judgment or award against the customer, and (3) reimbursing Reproxmedia, Inc, LLC for any legal fees and expenses it reasonably incurs in responding.

Delivery/Shipping

– Quoted prices do not include shipping, delivery, or handling fees unless specifically requested and listed on the quotation. We are constantly negotiating the most aggressive rates from our providers. We currently contract with FedEx for our shipping due to their faster shipping times and reduced cost to our customers. Alternative Shipping or Delivery can be arranged, upon request, at the customer's expense by choosing our Pickup Option and leaving a note that a third-party shipper will be picking it up. It is suggested that the customer arrange for insurance with the carrier. Reproxmedia, Inc, LLC is not responsible for loss or damage incurred during shipping.

If our shipping carrier damages your order in part or its entirety, please follow these steps:

1. If at all possible, notify the driver delivering the order if there is any visible damage.
2. Inspect and take pictures of the damaged items and the packaging it arrived in.
3. Please write us an email to info@reproxmedia.com. Please provide your order number, a description of the damage, and pictures.

We will contact them to open an investigation into the issues. If we can reasonably determine the damage was caused by shipping, we will reprint your order item(s) and ship with priority shipping.

If our shipping carrier loses your order:

1. Please notify us immediately upon discovering that your order is lost.
2. We will contact them to open an investigation into the issues.
3. We will then reprint with priority shipping.

If your order is returned to our facility:

1. We will make every attempt to contact you to reship the order to you. Some costs may apply unless it is determined to be our mistake.
2. If we cannot make contact with you, after 30 days of receiving the returned order, we will dispose of your ordered products. No Refunds will be made.

For shipments outside of the United States, please contact us directly before placing your order to discuss shipping options and logistic costs.

FOB is [Address 1] [Address 2] [City] [State, ZIP]

Claims

– The customer must inspect the product upon receipt. By accepting a completed job, the customer acknowledges that the product is satisfactory. All Claims for defects, damages, or shortages must be made by the customer, in writing, within 5 days of receipt. In the event of a claim or unsatisfactory products, NO part of the product can be used, and the product remains the property of Reproxmedia, Inc, LLC until the claim is satisfied. Reproxmedia, Inc, LLC keeps all digital media of the order on file for no less than 30 days. All digital media is the property of Reproxmedia, Inc, LLC, and any request for files will incur a $50 Media Fee for retrieval and any other expenses borne by Reproxmedia, Inc, LLC to supply requested files.

Right to Subcontract

– Reproxmedia, Inc, LLC reserves the right to subcontract or assign any portion of a job, including Design, Production, Installation, or other Service(s), to another company unless an active customer contract requires otherwise. No notification is required by Reproxmedia, Inc, LLC in the event of the use of a subcontractor.

Privacy Statement

– Reproxmedia, Inc, LLC will not share or sell any information that has been gathered during order processing with anyone. We use our customer information in-house, for the sole purpose of order fulfillment and customer management. Reproxmedia, Inc, LLC requires that all information gathered from Reproxmedia, Inc, LLC during Estimating, Quotation, Ordering, or Production be considered confidential and is not to be shared with our competitors. The confidential information "assets" includes but is not limited to price, materials, and or processes; all information is considered solely owned by Reproxmedia, Inc, LLC, and we reserve the right to legally seek a claim for losses or damages incurred from the release of our confidential assets.

Mobile Messaging Privacy

- No mobile information will be shared with any third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained by any third parties. If you wish to be removed from receiving future communications, you can opt out at any time by texting STOP or contacting us at info@reproxmedia.com.

Advertising Samples

– By conducting business with Reproxmedia, Inc, LLC, you acknowledge that Reproxmedia, Inc, LLC can use your printed products for samples, displays, or promotional advertising purposes.

Digital and Physical Media

– Customers are responsible for maintaining the originals of hard copies and digital files of artwork, and the production instructions of all requested work. Reproxmedia, Inc, LLC is not responsible for accidental loss or damage to media supplied by the customer or for errors on supplied artwork files, hard copies, etc. Reproxmedia, Inc, LLC makes no claims or promises about its ability to complete a job until they have had time to review. [Company Name], LLC assumes no liability for problems that may arise because of content quality, grammatical accuracy, or information given by the customer. Unless otherwise required, customer orders will be fulfilled as submitted. Upon request of the customer and for a fee, Reproxmedia, Inc, LLC will review submitted files, hard copies, etc., and make suggestions and remediate any issues that may affect the quality of work. Upon the event that Reproxmedia, Inc, LLC makes any changes to your files, digital approval of the supplied proof is required for project advancement.

Client Digital Design/Artwork Submission

– All designs, artwork, content, or derivatives created with Reproxmedia, Inc, LLC's supplied design tools on Reproxmedia, Inc, LLC's website become the property of Reproxmedia, Inc, LLC once submitted. We reserve the right to all intellectual property created using our tools. Rights may be transferred to the customer by request and may require a fee to do so, determined by Reproxmedia, Inc, LLC at the time of the request.

Created Digital Design/Artwork Content

– All designs, artwork, content, or derivatives created by Reproxmedia, Inc, LLC are the property of Reproxmedia, Inc, LLC. We reserve the right to all intellectual property created by our company. Rights may be transferred to the customer by request and may require a fee to do so, determined by Reproxmedia, Inc, LLC at the time of the request.

Proofs

– The customer is responsible for proofing copy/files prior to submitting for reproduction. It is advised that customers proof their job(s) thoroughly prior to production so that errors are minimized. Our system is a web-to-print workflow. We have a sophisticated design tool that can not only allow for full-blown design but will allow you to proof and adjust your artwork immediately. Because we are employing a sophisticated proofing process, the responsibility for accuracy is on you. Please take the time to verify all your information, colors, layers, and images before approving.

The customer must digitally approve proofs; If the 'No Proof Required' option is selected, this is done by adding the design to your cart and checking out. If digital or hard copy proofing is selected, then the proof must be approved in our online proofing system. Production begins only after approval and payment of the project. Reproxmedia, Inc, LLC, will do everything in its power to provide accurate artwork of the highest quality. Still, we bear no responsibility for undetected errors either in supplied imagery quality or any grammatical errors on approved proofs.

If Color Accuracy is critical, please provide us the expected PMS / Pantone Color code and request a Hard Proof and/or Higher Resolution proof at any time for a Fee. Color match proofs are also available for a fee and require the purchase of a hard proof. All proofs are the copyright of and wholly owned by Reproxmedia, Inc, LLC until released to the customer in writing.

Colors

– There WILL LIKELY be a difference between what you see on your computer screen and what is produced by Reproxmedia, Inc, LLC. A variety of reasons such as paper type, ink, equipment, etc, cause the differences. For best results, we only accept files with RGB, CMYK, SPOT Colors, or Greyscale color spaces.

1. For rich saturated colors or photo-reproduction RGB color space is preferred.
2. For accurate color matching, using CMYK or Defined Pantone SPOT Colors will lead to higher accuracy.
3. Greyscale is preferred for B&W printing to prevent color creep.

We employ color calibration and normalization techniques to achieve accurate color reproduction. Images viewed on a monitor are not guaranteed to be accurate or match output. Reproxmedia, Inc, LLC will perform our production based on the colors displayed on our calibrated monitors using industry-accepted color methodologies with an acceptable margin of error (Delta-E of 3 or less) when physically possible. Reproxmedia, Inc, LLC does not guarantee an exact color match to artwork submitted unless the customer requests color proofing and pays for it. A credit or refund will not be given for non-matching colors or shifts unless a physical/hard color proof is accepted, and we are not able to maintain the approved color as approved. We reserve the right to change our terms and conditions without notice.

Fees

– Additional Fees may be assessed and levied above and beyond the initial quotation or order if the scope of the project changes and/or unforeseen difficulties arise from the lack of information or misinformation. Reproxmedia, Inc, LLC, will address these fees with the customer before project advancement and will require written approval before proceeding.

Copyright

– It is the customer's responsibility to verify that their images are legally reproducible & that they have in their possession written approval of the respective owners. By placing an order with Reproxmedia, Inc, LLC, customers agree that in the event of any legal issues arising from their order, they will hold Reproxmedia, Inc, LLC harmless. The customer agrees to defend and pay all costs, including attorney's fees and costs, associated with any claims made against Reproxmedia, Inc, LLC and its officers, employees, and agents for any violation or claim of a breach of copyright laws. Copyright laws can be viewed online at www.copyright.gov. [Company Name], LLC also reserves the right to cancel any project that we reasonably believe to violate any party's copyright or fair use of intellectual property.                

Third Party

– Reproxmedia, Inc, LLC makes no representations or warranties as to any products or services offered from a Third Party Vendor such as a Sub-Contractor and/or a Material Supplier/Manufacturer.

All services provided by Reproxmedia, Inc, LLC are subject to these terms and conditions. By requesting Reproxmedia, Inc, LLC to perform services and produce products for you, you are agreeing to our terms and conditions without modification. Customers are responsible for reviewing our terms and conditions prior to submitting an order using our website. Customers agree to indemnify and hold Reproxmedia, Inc, LLC, its subcontractors, agents, and employees harmless.